FAQs

Yes and No.

Yes. Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.

No. You can also make your orders without registering an account, your orders will still be updated to you through email, however you may not be able to recheck again for your past orders.

For details, please refer Returns and Refunds.

Self collect is not available now.

残念ながら、現時点ではデザインサービスを提供していません。ただし、オンラインデザインツールを使用すると、オンラインで簡単にデザインできます。また、既存のテンプレートから選択してデザインを作成することもできます。ここで参照できます。 How To use Printcious Online Design Tool

You can cancel by logging in into your Printcious account. Go to ‘My Orders' and cancel button will be under the ‘Status' section. However, this is only applicable for ‘Pending' orders only.

You will receive an email with the tracking number after we ship your item. Please click directly on the link in the email to track your shipment.

Your payment might not been updated or the payment has failed. If you have already made the payment, please send the proof of payment to payment@printcious.com.

Unfortunately, we are unable to change the discount voucher once the order has been placed.

Absolutely. Please contact our customer service immediately through Facebook messenger or email us at ask@printcious.com. We cannot change the design once the item is processed.

Please directly email us at ask@printcious.com to change your address. We are no longer be able to change the address if the item is in the process of delivery.

You can check your status by clicking your username at the top right corner of the page and choose ‘My Orders'.

Your order will be processed once we receive the payment within 5 - 10 working days (depending on the shipping locations) which exclude Saturday, Sunday and public holidays.

Currently, we do not provide that option. We might adding up that feature in the future.

You will receive an email with a tracking link once your order is ready for delivery.

As our products are made to order, therefore we do not accept returns for size changes.

If you are uploading a digital photo, it must be a minimum of 300 DPI or approximately 1500px by 1500px (or higher), this information can usually be found under the properties of a picture file.

The actual print size (dimensions) of the photo must be at least the same size of the print area. It can be larger, we will adjust the size if necessary. The print size cannot be smaller then print area, otherwise the file will break up and lose sharpness.

Due to the nature of the sublimation process there may be a slight shift in color versus your original graphic or as you see it on your computer screen. We use only first quality products. However, the process involves a heat press so the finished product may not appear as sharp as your original.

If you are using your phone, try creating your design and placing your order using a desktop or laptop instead as that will work better.

ii. Clear your browsing history and cache or use another browser.

iii. If the steps above still haven't fixed your issue, please email us ask@printcious.com. We're here to help!

Please refer Payment for online payment details.

Once payment is successful, an automated email confirmation will be sent to you. Kindly check your spam and junk folder as well. If there is no email received, kindly contact us at ask@printcious.com or via Facebook/Instagram messenger to check further.

Kindly contact us via email/Facebook or Instagram messenger. Our customer service will assist you further.

For seasonal sale it will be available for a certain period and it will end at anytime. Grab it fast before it is gone!

After clicking ''View Cart'', there will be a “Voucher Code” box on the right side under Order Summary. You may then enter voucher code there and click “Apply'' before checkout.

If the code that you apply is correct and it is showing invalid, kindly email us at ask@printcious.com or contact us via Facebook/Instagram messenger before making any payment.

Only one voucher code can be applied per order.

We charge a small shipping fee for each order to cover postage and packing.
The charges are as follows:

For details, please refer Shipping.

Yes. We ship worldwide.

All orders are dispatched via courier or designated shipping provider, and are determined by their respective delivery schedules.

Please do not enter PO Box as shipping providers do not ship to PO Box or Box addresses.

If this happens, usually the couriers will send your parcels to a certain hub which they will then distribute again to the right place to where your parcel should be sent. However if the parcel has been there for quite some time without any updates, please email us at ask@printcious.com or contact us via Facebook/Instagram messenger to check further.

If you are planning to purchase more than 30 units, please visit Bulk Order or send email to sales@printcious.com.

ステップ1：オンラインでお問い合わせフォームを送信する

ステップ2：WhatsAppまたはEメールで見積もりを受け取る

ステップ3：デポジットの支払いを行う

ステップ4：アートワークを提供してサンプルを承認する

ステップ5：生産を開始する

ステップ6：配信または自己収集

アラメックスの宅配便で直接お届けします。 KL /セランゴールエリア内であれば、ララモベ当日配達サービスも手配できます。

一括注文の場合、最小注文数量は30個です。直接注文するための詳細については、ここをクリックしてください。

数量が30個を超える場合は、 www.printcious.com/jp/bulk-orderにアクセスしてオンラインで一括割引の問い合わせを送信できます。

私たちは、お客様に最高品質の結果を提供することをお約束します。

ただし、製品の最終的な品質は、提供する画像の品質に依存することを覚えておくことが重要です。

輸送中に欠陥があった場合、欠陥品の交換と返金を提供します。

返品手続きは簡単です。不良品の写真を撮ってください、それから私たちの販売コンサルタントがWhatsAppをします。交換送料は弊社負担となります。返品ポリシーは、受け取った瞬間から14日間のみ有効です。

デザインにはどのフォントでも使用できます。 AIファイルを使用して設計する場合は、アウトラインを作成したことを確認してください。

300 dpiは、印刷に最適なグラフィック解像度です。これよりも小さいdpiを使用すると、印刷品質が低下します。最終的な印刷製品の品質は、お客様から提供されたファイルによって決まります。

私たちのグラフィックチームは、JPEG/PNG/AI/PSD/PDFファイルなどのほとんどのグラフィックファイルを処理できます。

設計の複雑さと注文数量に応じて、お客様が有料または無料で製品を設計できるように支援します。

デザインがCMYKカラーモードになっていることを確認してください。 RGBまたはPantoneでカラーモードまたはコードを使用すると、印刷結果に色の変化が生じる可能性があります。