Can I come to your office to self collect my parcel?
Self collect is not available now.
I want to create a custom design. Can you help me design it?
Unfortunately, we do not provide a designing service at the moment. However, you can use our online design tool to design it easily via online. You may also choose from our existing templates to create your designs. You can refer here. https://www.youtube.com/watch?v=bSiHYFxyCzU
How can I make changes to my order or cancel it?
You can cancel by logging in into your Printcious account. Go to ‘My Orders' and cancel button will be under the ‘Status' section. However, this is only applicable for ‘Pending' orders only.
I haven’t received my tracking number. Can you provide me the tracking number?
You will receive an email with the tracking number after we ship your item. Please click directly on the link in the email to track your shipment.
I’ve placed an order and already made the payment, but it says “Pending” when I check its status. What’s wrong?
Your payment might not been updated or the payment has failed. If you have already made the payment, please send the proof of payment to payment@printcious.com.
I’ve missed a promotional campaign for a recent order I placed. Can I still enjoy the offer?
Unfortunately, we are unable to change the discount voucher once the order has been placed.
Can I edit my design again?
Absolutely. Please contact our customer service immediately through Facebook messenger or email us at ask@printcious.com. We cannot change the design once the item is processed.
How can I change my shipping address?
Please directly email us at ask@printcious.com to change your address. We are no longer be able to change the address if the item is in the process of delivery.
How can I check my order status?
You can check your status by clicking your username at the top right corner of the page and choose ‘My Orders'.
I had placed an order last week. Why I still haven’t received my item until today?
Your order will be processed once we receive the payment within 5 - 10 working days (depending on the shipping locations) which exclude Saturday, Sunday and public holidays.
I want to include a birthday card/complimentary card to my order. Do you provide it?
Currently, we do not provide that option. We might adding up that feature in the future.
I am interested with your products. How can I place an order?
You will receive an email with a tracking link once your order is ready for delivery.
My Design
If I want to upload my photo, what is the specification?
If you are uploading a digital photo, it must be a minimum of 300 DPI or approximately 1500px by 1500px (or higher), this information can usually be found under the properties of a picture file.
The actual print size (dimensions) of the photo must be at least the same size of the print area. It can be larger, we will adjust the size if necessary. The print size cannot be smaller then print area, otherwise the file will break up and lose sharpness.
Any differences of colors between my uploaded photo & the finished gifts?
Due to the nature of the sublimation process there may be a slight shift in color versus your original graphic or as you see it on your computer screen. We use only first quality products. However, the process involves a heat press so the finished product may not appear as sharp as your original.
I’m having technical issues in designing or placing my order. What should I do?
If you are using your phone, try creating your design and placing your order using a desktop or laptop instead as that will work better.
ii. Clear your browsing history and cache or use another browser.
iii. If the steps above still haven't fixed your issue, please email us ask@printcious.com. We're here to help!
