FAQs

Yes. We do not use our own payment solution but rather we use cash in at Maybank, online funds transfer at Maybank2U. They process your transaction completely securely online. They process thousands of orders a day, and are even the preferred payment method for E-commerce!

Besides that, our Secure Sockets Layer (SSL) software is the industry standard for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

Click on the 'Forgot Password' link in the Sign In area and enter the email address you normally use for this account. You password will be reset and emailed to you. You can then create a new password. Just be sure to check your spam or junk folders if you don't see this email in your inbox within a few minutes. Please note that your password may be case sensitive, so every time you log in, be sure to type it in exactly as you created it.

You can edit your shipping address here.

All orders are dispatched within 3 - 5 working days, but often significantly quicker.
Thus, if you want to receive the gifts earlier, you can let us know during making order by putting down your remarks there.

For details, please refer Returns and Refunds.

If you are uploading a digital photo, it must be a minimum of 300 DPI or approximately 1500px by 1500px (or higher), this information can usually be found under the properties of a picture file.

The actual print size (dimensions) of the photo must be at least the same size of the print area. It can be larger, we will adjust the size if necessary. The print size cannot be smaller then print area, otherwise the file will break up and lose sharpness.

Due to the nature of the sublimation process there may be a slight shift in color versus your original graphic or as you see it on your computer screen. We use only first quality products, however, the process involves a heat press so the finished product may not appear as sharp as your original.

After signing up, you'll be provided with text links, banner ads, and other marketing materials you can use to promote Printcious. When someone clicks through your link or banner, a cookie is set to remember that you referred that customer. If they sign up for an account within 90 days and become a paying customer, you'll earn a commission for that referral.

Anyone who has a blog or website is eligible to join the program.

Get started with five easy steps:
1. Login your member account.

2. Click on "Join Our Affiliate Program"

3. Fill in the Affiliate Program form

4. Get your notification

5. Place the Banners on your website and start earning commission.

Yes, you can.

You can find your affiliate code in the affiliate profile of your account.

The Printcious commission rate is up to 10% per sale.

Printcious Affiliate Program is completely free.

You can check it at ‘My Overview'. You can also see how well each one of your Printcious banners and links is performing in your account.

You can find the Printcious promotional banners here .

Click on the promotional banner you'd like to use here. Copy the banner code to your website or blog. Make sure the code includes your affiliate code.

You can place as many links as you wish to increase chance of getting visitor.

A store is your personal URL on Printcious. Use it to showcase your best selling designs and allow customers to see all of the products that you have created. Your store allows you to highlight your own brand and style on Printcious!

It only takes a few minutes to open a store, and it's completely FREE! So, sign up for your free account, and get started on your store now.

There are several different approaches to making Printcious products. Here are some of the most popular methods:

1. Make products using your own original artwork or designs
   Examples:
   1. Fine art
   2. Graphic art
   3. Artwork that is hard to classify
   4. Square or rectangular paintings, drawings, watercolors, etc.
      
2. Make products related to a specific themes or niches
   Examples:
   1. Occasions: Valentines, Wedding, New Baby, Birthday...
   2. Sports: football, basketball, tennis, badminton, golf, table tennis...
   3. Animals: dog, cat, horse, monkey, chicken, fish...
   4. Professions: accountants, programmers, engineers, doctors, teachers, business man...
   5. Fruits: banana, durian, watermelon, apple, orange...
      
3. Make template designs
   Examples:
   1. "Fill-in-the-blank" templates such as "I Love [Your Text]", "Trust me, I am [Your Text]".
   2. Photo templates such as a design with frame, customer can insert photo inside the frame

What To Do

• Design something you would want to own or wear
• Creative, funny, meaningful

What Not To Do

• Place a large square photo on t-shirts
• Use copyrighted or trademarked artwork or phrases without permission of the rights holder

Social media (Facebook, Instagram, Twitter, Blog) is the easiest and most cost effective way of getting attention. Remember to keep posting your products on your social media feeds, even your art page! Word of mouth helps just as much.

Here's an article on how to market your designs: How To Promote Your Designs And Make More Money

You may enjoy royalties ranging from 30% to 99%!

Your royalties are calculated like so:

Yes. You are allowed and you will still get your royalties.

Yes, but your royalty will be calculated based on the discounted selling price.

You may access more tutorials about creating designs, making products, and managing store here.

Choose your favourite funky prop from the many choices available on site and pose in front of the camera. Our professional photographer will snap a photo of you. We will then print your photo on the product within 30 minutes for you to collect on the spot. If you love it, don't forget to tag, like and share it on our Facebook @ facebook.com/Printcious.

Recommended gift items that are suitable for IGP are Mugs, Button Badges, Cushions, Puzzles & Keychains. If you have other gift items in mind, do let us know!

Every event organizer is required to commit to the minimum quantity of 50pcs of any product available for IGP service.

Once the event ends, we will proceed to count the balance products. Once confirmed, we will use the remaining gift items to print out gifts based on your required artwork and deliver to you within 1-2 weeks.

The IGP service cost starts from as low as RM 1,XXX.

To book your Instant Gift Printing services, please fill in the form on our <ONLINE BOOKING FORM>. We will contact you within 1 - 2 days to present our quotation. If you agree to the quotation, we will then require a signed “Rental Agreement” and a non-refundable 50% reservation fee. The balance fee of 50% should be paid within 14 days before the event. You can make your payment via cash, cheque or online transfer.

A minimum of two friendly crews will be assigned to your event. The crew arrangement is based on your event itinerary. Kindly provide us with your event details here for more information.

We will provide the machine and equipment based on your event requirements which may include a Heat Press Machine, a DSLR Camera, a Laptop, a Backdrop, a bundle of Props and other suitable equipment.

We provide a maximum of 6 service hours per day for each IGP service. Any additional hours will be charged as an addition in the package based on the committed product quantity.

Due to the flexible nature of our IGP service, it is suitable for any type of occasions that require lasting impressions such as product roadshows, annual dinners, conferences and even exhibitions.

For us to prepare your product template or customised props on time before your event, please finalize it at least two weeks before the event takes place.

Yes. The product sample printed with your artwork will be charged to you through an additional charge on the package. The charge can be omitted from the final Total Invoice once the booking is confirmed.

In the unfortunate circumstance that your event is either postponed or cancelled at least 30 days prior to your event, your deposit will be held for you to change to other date and time. Any postponement or cancellations made within 7 days prior to your event may result in a forfeiture of your deposit.

Yes but under specific conditions required for the machine and equipment to function properly such as protection from the elements, sufficient electric supply, ample space and other conditions deemed necessary.

Once you have confirmed your event details (date/time/venue), you can contact us ASAP. Our team will do our best to ensure our attendance in your event.

A 50% deposit payment is required to confirm booking. The remaining 50% balance payment should be paid within 14 days after the event. You can make payment via cash, cheque or online transfer.

Please reserve at least a 2.5 meters by 3 meters space for the photoshoot area. Also, please allow an additional space for your guests to gather. Our equipment requires a dedicated 220V outlet within 10 feet of the photobooth. PLEASE BE SURE TO PROVIDE CLEAN POWER SOURCES that are not shared with any high-draining equipment such as amplifiers, refrigerators, neon lights or other items that require heavy electrical usage.

There will be additional transportation charges applied for events with locations outside of the Klang Valley.

Please do not worry as the team dispatched to your event is trained, highly experienced and extremely reliable. If there are any inquiries, you may ask away at our team on duty.

We will be very happy to talk to you! Do not hesitate to contact us via email: sales@printcious.com or customer care line at +6019.3232.502.