This is the place to come for all the answers to your common questions. If we don't answer your question below, please just Let Us Know!
How to order?
How to return the gift if it is broken during delivery?
Can I come to your office to self collect my parcel?
I want to create a custom design. Can you help me design it?
How can I make changes to my order or cancel it?
I haven’t received my tracking number. Can you provide me the tracking number?
I’ve placed an order and already made the payment, but it says “Pending” when I check its status. What’s wrong?
I’ve missed a promotional campaign for a recent order I placed. Can I still enjoy the offer?
Can I edit my design again?
How can I change my shipping address?
How can I check my order status?
I had placed an order last week. Why I still haven’t received my item until today?
I want to include a birthday card/complimentary card to my order. Do you provide it?
How can I track the shipment of my order?
If I want to upload my photo, what is the specification?
Any differences of colors between my uploaded photo & the finished gifts?
I’m having technical issues in designing or placing my order. What should I do?
How much is the shipping cost and when will I receive it?
Do you ship internationally?
Can you send to PO Box address?