WEEKEND SUPER SALE
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(for West Msia)
above RM 100 today!


FAQs

This is the place to come for all the answers to your common questions. If we don't answer your question below, please just Let Us Know!

My Order

 How to order?

Step 1 - Register as a member

Step 2 - Choose and design your gift items

Step 3 - Add to cart and proceed to checkout

Step 4 - Checkout Step 1: Enter your shipping address

Step 5 - Checkout Step 2: Select your payment method

Step 6 - Checkout Step 3: Review and confirm your order

Step 7 - Make payment.

Step 8 - Once payment is verified, we will proceed to printing and delivery.


 Do I need to register an account to shop?

Yes and No.

Yes. Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.

No. You can also make your orders without registering an account, your orders will still be updated to you through email, however you may not be able to recheck again for your past orders.


 How long will it take to get my order?

Shipping MethodDelivery DurationFee (RM)
Aramex (International)Delivered in 6 - 10 working daysBased on
weight


 How to return the gift if it is broken during delivery?

For details, please refer Returns and Refunds.


 Can I come to your office to self collect my parcel?

Self collect is not available now.


 I want to create a custom design. Can you help me design it?

Unfortunately, we do not provide a designing service at the moment. However, you can use our online design tool to design it easily via online. You may also choose from our existing templates to create your designs. You can refer here. How To use Printcious Online Design Tool


 How can I make changes to my order or cancel it?

You can cancel by logging in into your Printcious account. Go to ‘My Orders' and cancel button will be under the ‘Status' section. However, this is only applicable for ‘Pending' orders only.


 I haven’t received my tracking number. Can you provide me the tracking number?

You will receive an email with the tracking number after we ship your item. Please click directly on the link in the email to track your shipment.


 I’ve placed an order and already made the payment, but it says “Pending” when I check its status. What’s wrong?

Your payment might not been updated or the payment has failed. If you have already made the payment, please send the proof of payment to payment@printcious.com.


 I’ve missed a promotional campaign for a recent order I placed. Can I still enjoy the offer?

Unfortunately, we are unable to change the discount voucher once the order has been placed.


 Can I edit my design again?

Absolutely. Please contact our customer service immediately through Facebook messenger or email us at ask@printcious.com. We cannot change the design once the item is processed.


 How can I change my shipping address?

Please directly email us at ask@printcious.com to change your address. We are no longer be able to change the address if the item is in the process of delivery.


 How can I check my order status?

You can check your status by clicking your username at the top right corner of the page and choose ‘My Orders'.


 I had placed an order last week. Why I still haven’t received my item until today?

Your order will be processed once we receive the payment within 5 - 10 working days (depending on the shipping locations) which exclude Saturday, Sunday and public holidays.


 I want to include a greeting card/complimentary card to my order. Do you provide it?

We do not offer complimentary greeting card nor gift wrapping service. But you may design and add on your own customised card. Click here : /my/shop/cards

* Take note that it is not a foldable wish card as the ones sold in market *


 How can I track the shipment of my order?

You will receive an email with a tracking link once your order is ready for delivery.


 Can I exchange my item to a new size or color?

As our products are made to order, therefore we do not accept returns for size changes.


My Design

 If I want to upload my photo, what is the specification?

If you are uploading a digital photo, it must be a minimum of 300 DPI or approximately 1500px by 1500px (or higher), this information can usually be found under the properties of a picture file.

The actual print size (dimensions) of the photo must be at least the same size of the print area. It can be larger, we will adjust the size if necessary. The print size cannot be smaller then print area, otherwise the file will break up and lose sharpness.


 Any differences of colors between my uploaded photo & the finished gifts?

Due to the nature of the sublimation process there may be a slight shift in color versus your original graphic or as you see it on your computer screen. We use only first quality products. However, the process involves a heat press so the finished product may not appear as sharp as your original.


 I’m having technical issues in designing or placing my order. What should I do?

If you are using your phone, try creating your design and placing your order using a desktop or laptop instead as that will work better.

ii. Clear your browsing history and cache or use another browser.

iii. If the steps above still haven't fixed your issue, please email us ask@printcious.com. We're here to help!


Payment

 How to make payment for my order?

Please refer Payment for online payment details.


 My payment was successful, but it did not get any order confirmation. Help!

Once payment is successful, an automated email confirmation will be sent to you. Kindly check your spam and junk folder as well. If there is no email received, kindly contact us at ask@printcious.com or via Facebook/Instagram messenger to check further.


 I couldn’t proceed with the payment and my order status is pending. How do I proceed?

Kindly contact us via email/Facebook or Instagram messenger. Our customer service will assist you further.


 When will a certain product sale/promotion last?

For seasonal sale it will be available for a certain period and it will end at anytime. Grab it fast before it is gone!


 How do I apply my voucher code?

After clicking ''View Cart'', there will be a “Voucher Code” box on the right side under Order Summary. You may then enter voucher code there and click “Apply'' before checkout.


 Why is my voucher code not working?

If the code that you apply is correct and it is showing invalid, kindly email us at ask@printcious.com or contact us via Facebook/Instagram messenger before making any payment.


 How many voucher codes can I apply per order?

Only one voucher code can be applied per order.


Shipping

 How much is the shipping cost and when will I receive it?

We charge a small shipping fee for each order to cover postage and packing.
The charges are as follows:

Shipping MethodDelivery DurationFee (RM)
Aramex (International)Delivered in 6 - 10 working daysBased on
weight

For details, please refer Shipping.


 Do you ship internationally?

Yes. We ship worldwide.

All orders are dispatched via courier or designated shipping provider, and are determined by their respective delivery schedules.


 Can you send to PO Box address?

Please do not enter PO Box as shipping providers do not ship to PO Box or Box addresses.


 I have checked my tracking and it seems that my parcel has been stuck at a certain place for quite some time. What should I do?

If this happens, usually the couriers will send your parcels to a certain hub which they will then distribute again to the right place to where your parcel should be sent. However if the parcel has been there for quite some time without any updates, please email us at ask@printcious.com or contact us via Facebook/Instagram messenger to check further.


Bulk Order

 I want to purchase an item in bulk. Can you give me the quotation?

If you are planning to purchase more than 30 units, please visit Bulk Order or send email to sales@printcious.com.


Bulk Order - Order FAQ

 How can I place a bulk order from Printcious?

Step 1: Submit the enquiry form online

Step 2: Receive quotation in WhatsApp or Email

Step 3: Make deposit payment

Step 4: Provide artwork & approve sample

Step 5: Begin production

Step 6: Delivery or self-collect


 How soon can I receive your products?

We are direct importer and do printing locally in Klang, Selangor. So we can guarantee FAST delivery to your door step.

Depends on your order quantity, normally after payment and sample are confirmed, all orders below 500 pcs will be shipped out within 4 - 8 working days for West Malaysia and 6 - 10 working days for East Malaysia.


 What are Printcious's shipping options?

We deliver it directly by Aramex courier. Lalamove same day delivery service can also be arranged if within the KL / Selangor area.


 Is there a minimum purchase amount?

For bulk order, the minimum order quantity is 30 pcs. You may click here for more info to place order directly.

If quantity is above 30 pcs, you may visit www.printcious.com/my/bulk-order to submit enquiry online for bulk discount.


 What are Printcous' payment terms?

For orders over RM 1,000, we will process the order after payment of the deposit. At least 70% deposit and 30% balance before delivery.

For orders under RM 1,000, we will process your order after full payment.

We accept payment by online funds transfer, cheques, cash deposit machine / ATM or credit card.


 What kind of print quality can I expect from Printcious?

We are committed to providing the highest quality results for our clients.

However, it is important to remember that the final quality of the products will depend on the quality of the image you provide us with.


 What about the returns & refund?

We offer replacements and refunds for defective items in the event of a defect during shipping.

The return process is simple. Please take a picture of the defective items, then WhatsApp our sales consultant will do. Exchange shipping costs will be borne by us. The return policy is only valid for 14 days from the moment you receive it.


Bulk Order - Artwork FAQ

 What types of fonts can I use in my design?

You can use whatever font in your design. If you design it with AI file, make sure you have created the out-lined for us.


 What is the optimal design resolution?

300 dpi is the optimal graphic resolution for printing. Any dpi less than this will result in poor print quality. The final printed product quality is determined by the file provided by customer.


 What format do I need to submit my design / artwork?

Our graphic team can handle most graphic files such as JPEG/PNG/AI/PSD/PDF files.


 I don`t have any ideas or artwork. Will Printcious design for me?

We do help customer to design their products for fee or for free depends on the design complexity and order quantity.


 Which color mode is appropriate?

Make sure your designs are in CMYK color mode. Using color mode or code in RGB or Pantone may cause color variations in the printed result.


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