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FAQs

This is the place to come for all the answers to your common questions. If we don't answer your question below, please just Let Us Know!

Online Secure

 I'm nervous about shopping online. Is it secure?

Yes. We do not use our own payment solution but rather we use cash in at Maybank, online funds transfer at Maybank2U. They process your transaction completely securely online. They process thousands of orders a day, and are even the preferred payment method for E-commerce!

Besides that, our Secure Sockets Layer (SSL) software is the industry standard for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.


My Account

 I forgot my password/ I'm having trouble logging in. What should I do?

Click on the 'Forgot Password' link in the Sign In area and enter the email address you normally use for this account. You password will be reset and emailed to you. You can then create a new password. Just be sure to check your spam or junk folders if you don't see this email in your inbox within a few minutes. Please note that your password may be case sensitive, so every time you log in, be sure to type it in exactly as you created it.


 Can I edit my shipping address online?

You can edit your shipping address here.


My Order

 How to order?

Step 1/9 - Register as a member 

It is free and easy to register as a member. You can click on "Create an Account" to proceed to member registration. You will only need to fill in your email and password. You can manage all your personal information and order once registered.

 

Step 2/9 - Choose the interested gift items 

It is similar with shopping in shopping centre. If you are interested in our gift items like T-Shirts, Mugs, Cushions etc, please click on the product and click ‘Customise It’ by entering your text or uploading your photos. After that, click on "Add to Cart " to put it in shopping cart. 

 

Step 3/9 - View the order

You can view your ordered gift items in the shopping cart. 

Once you have confirmed your order, please click on "Proceed to Checkout" to proceed to delivery information. 

 

Step 4/9 - Enter Shipping Address

Afterward, you will have to fill in the shipping address. Please put down your remark if you need us to arrange something special for your recipient.

If you have an Voucher Code, please enter here to enjoy discounted price or free gifts.

Click "Next" to proceed to next step. 

 

Step 5/9 – Select Shipping Method

We will advice you the shipping charge based on your given address. You can select ‘Express’ order to reach you within 1-2 working days or ‘Self Collect’ if convenient to you.

 

Step 6/9 - Select Payment Method

Please select the preferred payment method (online payment, cash deposit, Internet funds transfer & etc.) that convenient to you. 

 

Step 7/9 - Confirm the order

Lastly, you will see a review order. Kindly double check the information clearly. 

Click on "Confirm Order" if you would like to confirm the order.

 

Step 8/9 - Congratulation. Your order has been confirmed.

You will receive an order confirmation email from us. 

After the payment is made, please email us your payment details to payment@printcious.com.
(Only
 applicable for payment method "CDM / ATM'')


Email must contain the following information :-

·         Order ID (eg: #1234567)

·         Bank in Amount (eg: RM49.00)

·         Bank in Method (eg: MBB cash deposit, MBB Online Funds Transfer, CIMB, Credit Card etc)

·         Print Screen or Scanned Copy of Bank in Slip

If we need payment clarification, we will contact you for more details. 

 

Step 9/9 - Delivery of items

We will proceed your order once the payment has been cleared within 3 working days. Your gift items will be delivered to you within 3 - 5 working days. 


 How long will it take to get my order?

All orders are dispatched within 3 - 5 working days, but often significantly quicker.
Thus, if you want to receive the gifts earlier, you can let us know during making order by putting down your remarks there.


 How to return the gifts if it is broken during delivery?

For details, please refer Returns and Refunds.


My Photo

 If I want to upload my photo, what is the specification?

If you are uploading a digital photo, it must be a minimum of 300 DPI or approximately 1500px by 1500px (or higher), this information can usually be found under the properties of a picture file.

The actual print size (dimensions) of the photo must be at least the same size of the print area. It can be larger, we will adjust the size if necessary. The print size cannot be smaller then print area, otherwise the file will break up and lose sharpness.


 Any differences of colors between my uploaded photo & the finished gifts?

Due to the nature of the sublimation process there may be a slight shift in color versus your original graphic or as you see it on your computer screen. We use only first quality products, however, the process involves a heat press so the finished product may not appear as sharp as your original.


Payment

 How to make payment for my order?

If you are making order online, please refer Payment for online payment details.
If you are making order at our retail shop, we do accept only cash payment.

Shipping

 How much is the shipping cost?

We charge a small shipping cost for each order to cover postage and packing.
The charges are as follows: RM 10 for shipping in West Malaysia and RM 15 in East Malaysia.


For details, please refer Shipping.


Affiliate Program

 How does the Printcious Affiliate Program work?

After signing up, you'll be provided with text links, banner ads, and other marketing materials you can use to promote Printcious. When someone clicks through your link or banner, a cookie is set to remember that you referred that customer. If they sign up for an account within 90 days and become a paying customer, you'll earn a commission for that referral.


 Who can join the Printcious Affiliate Program?

Anyone who has a blog or website is eligible to join the program.


 How do I join the Printcious Affiliate Program?

Get started with five easy steps:
1. Login your member account.

2. Click on "Join Our Affiliate Program"

3. Fill in the Affiliate Program form

4. Get your notification

5. Place the Banners on your website and start earning commission.


 Can I still become an affiliate if I have more than one website?

Yes, you can.


 Where can I find my affiliate (or referral) code information?

You can find your affiliate code in the affiliate profile of your account.


 What is the commission rate for affiliate?

The Printcious commission rate is up to 10% per sale.


 Are there any fees associated with the Printcious Affiliate Program?

Printcious Affiliate Program is completely free.


 How do I check the commissions I’ve earned?

You can check it at ‘My Overview’. You can also see how well each one of your Printcious banners and links is performing in your account.


 How often do I get paid?

We will pay out your earning upon request. The minimum amount to cash out is RM 100.

Your earnings will be deposited into your bank account.


 Where can I find the tools that can help me promote Printcious products?

You can find the Printcious promotional banners here .


 How do I insert link to Printcious.com on my website?

Click on the promotional banner you’d like to use here. Copy the banner code to your website or blog. Make sure the code includes your affiliate code.


 How many Printcious links can I put on my site?

You can place as many links as you wish to increase chance of getting visitor.


Designer Program

 What is Store?

A store is your personal URL on Printcious. Use it to showcase your best selling designs and allow customers to see all of the products that you have created. Your store allows you to highlight your own brand and style on Printcious!

It only takes a few minutes to open a store, and it's completely FREE! So, sign up for your free account, and get started on your store now.


 What Products to Make?

There are several different approaches to making Printcious products. Here are some of the most popular methods:

  1. Make products using your own original artwork or designs
    Examples:
    1. Fine art
    2. Graphic art
    3. Artwork that is hard to classify
    4. Square or rectangular paintings, drawings, watercolors, etc.
       
  2. Make products related to a specific themes or niches
    Examples:
    1. Occasions: Valentines, Wedding, New Baby, Birthday...
    2. Sports: football, basketball, tennis, badminton, golf, table tennis...
    3. Animals: dog, cat, horse, monkey, chicken, fish...
    4. Professions: accountants, programmers, engineers, doctors, teachers, business man...
    5. Fruits: banana, durian, watermelon, apple, orange...
       
  3. Make template designs
    Examples:
    1. "Fill-in-the-blank" templates such as "I Love [Your Text]", "Trust me, I am [Your Text]".
    2. Photo templates such as a design with frame, customer can insert photo inside the frame

 Design Tips Dos and Don'ts

What To Do

  • Design something you would want to own or wear
  • Creative, funny, meaningful

 

What Not To Do

  • Place a large square photo on t-shirts
  • Use copyrighted or trademarked artwork or phrases without permission of the rights holder

 How will I receive my royalty?

Once you reach the minimum cash out amount of RM100, you can head over to My Overview to request for a royalty cash out. Simply click the "Cash Out" button and we will process your request at end of the month.

Kindly be advised that cash out requests will only be paid in multiples of RM50 after the first RM100 minimum cash out amount.


 How do I get more people to buy my products?

Social media (Facebook, Instagram, Twitter, Blog) is the easiest and most cost effective way of getting attention. Remember to keep posting your products on your social media feeds, even your art page! Word of mouth helps just as much.

Here’s an article on how to market your designs: How To Promote Your Designs And Make More Money


 How much royalty can I earn?

You may enjoy royalties ranging from 30% to 99%!


 How are my royalties calculated?

Your royalties are calculated like so:


 Can I buy my own products?

Yes. You are allowed and you will still get your royalties.


 Do I still get my royalty if someone uses a voucher code to purchase my designs?

Yes, but your royalty will be calculated based on the discounted selling price.


 I'm interested in joining designer marketplace, where else can I access more tutorials?

You may access more tutorials about creating designs, making products, and managing store here.


Dealer Program

 How do I join Dealer Program?

You can sign up at Dealer Create Account page.

After create account, you can top up and start enjoy our dealer price.


 How much is the entry fee?

To join, the first entry fee is RM 100 based on a Prepaid System.

RM 100 is your credit to place orders.


 Who can be a Printcious Dealer?

Printcious Dealer Program is suitable for photo studios, bridal shop, artists, gift shops, florists or anyone who wants to make money.


 How much profit can I make?

You can earn up to 100% profit from our selling price. Log in to check “My Profits” once you signed up. 


 What products can I print?

You can customise the DIY gifts such as t-shirts, mugs, puzzles, phone cases, cushions and many more here.


 How do I top up?

Log in to your account, click “My Account”, choose Top Up and submit. 


 If there a validity period for my paid credit?

There is no expiration date for all paid credits.


 Are there any sales target to achieve?

No sales target required.


 How long will it take to get my order?

All orders are dispatched within 3 - 5 working days, but often significantly quicker.

Thus, if you want to receive the gifts early, you may let us know when you place your order by stating it in the remarks section available.


 What happens if the item is broken or has defects?

For details, please refer Returns & Refunds.


 Do you provide artwork design service?

No, we do not. However, you may personalise gifts with your own design on the Printcious online design tool before you place the order in your cart.


 What file format should I save my artwork in?

JPG or PNG file (for artwork with transparent background). 


 How do I send my artwork?

Upload your artwork on Printcious online design tool during the order process. 


 Do you provide the delivery to my customer?

Yes. You can fill in the delivery information when placing the order. The sender information will be stated as Printcious. 


 How much is the shipping fee?

We charge a small shipping fee for each order to cover postage and packing.

The charges are as follows:
RM 8 for shipping in West Malaysia
RM 15 in East Malaysia.

For details, please refer Shipping.


 How do I terminate my account? If there is a balance in my account, is it refundable?

Just inform us that you would like to terminate your Account. Credit is not refundable, so make sure you use up your credit before terminating your account.


 How do I keep track of my orders and my account balance?

Log in to your account, click “My Account”, choose “My Orders” to track the orders.
The account balance will showed on top right side when you log in. 


 What is the minimum top up amount if my balance is insufficient?

The minimum top up amount is RM100 only.


 Can I place the orders if my account balance is insufficient?

No. You will need to top up your account to continue placing orders.


 Am I entitled to a discount for large orders?

Yes. You can enjoy the lower cost for bulk quantity order.

For details, please refer here


 How do I contact Printcious?

For details, please refer Contact Us.


Instant Gift Printing

 How does Instant Gift Printing (IGP) work?

Choose your favourite funky prop from the many choices available on site and pose in front of the camera. Our professional photographer will snap a photo of you. We will then print your photo on the product within 30 minutes for you to collect on the spot. If you love it, don’t forget to tag, like and share it on our Facebook @ facebook.com/Printcious.


 What type of gift items can be printed on the spot?

Recommended gift items that are suitable for IGP are Mugs, Button Badges, Cushions, Puzzles & Keychains. If you have other gift items in mind, do let us know! 


 What is the minimum order quantity for each IGP service?

Every event organizer is required to commit to the minimum quantity of 50pcs of any product available for IGP service.


 What if there are unused balance after the event ends?

Once the event ends, we will proceed to count the balance products. Once confirmed, we will use the remaining gift items to print out gifts based on your required artwork and deliver to you within 1-2 weeks. 


 How much does the IGP service cost per event?

The IGP service cost starts from as low as RM 1,XXX. 


 What is the procedure for booking this IGP service?

To book your Instant Gift Printing services, please fill in the form on our <ONLINE BOOKING FORM>. We will contact you within 1 – 2 days to present our quotation. If you agree to the quotation, we will then require a signed “Rental Agreement” and a non-refundable 50% reservation fee. The balance fee of 50% should be paid within 14 days before the event. You can make your payment via cash, cheque or online transfer.


 How many crew members will be manning the IGP service on the day of the event?

A minimum of two friendly crews will be assigned to your event. The crew arrangement is based on your event itinerary. Kindly provide us with your event details here for more information.  


 What type of machine and equipment will be provided by us?

We will provide the machine and equipment based on your event requirements which may include a Heat Press Machine, a DSLR Camera, a Laptop, a Backdrop, a bundle of Props and other suitable equipment. 


 How long will the IGP service last?

We provide a maximum of 6 service hours per day for each IGP service. Any additional hours will be charged as an addition in the package based on the committed product quantity.


 What kind of occasion would be suitable for IGP service?

Due to the flexible nature of our IGP service, it is suitable for any type of occasions that require lasting impressions such as product roadshows, annual dinners, conferences and even exhibitions.


 When should you confirm the final design of the product template or customised props?

For us to prepare your product template or customised props on time before your event,  please finalize it at least two weeks before the event takes place.


 Can I view the product sample?

Yes. The product sample printed with your artwork will be charged to you through an additional charge on the package. The charge can be omitted from the final Total Invoice once the booking is confirmed. 


 Can you cancel or postpone any confirmed booking?

In the unfortunate circumstance that your event is either postponed or cancelled at least 30 days prior to your event, your deposit will be held for you to change to other date and time. Any postponement or cancellations made within 7 days prior to your event may result in a forfeiture of your deposit.


 Can you request our photo booth to be set up outdoor?

Yes but under specific conditions required for the machine and equipment to function properly such as protection from the elements, sufficient electric supply, ample space and other conditions deemed necessary.


 How many days prior to the event should you reserve or book our IGP service?

Once you have confirmed your event details (date/time/venue), you can contact us ASAP. Our team will do our best to ensure our attendance in your event.


 What are the payment terms for each IGP service?

A 50% deposit payment is required to confirm booking. The remaining 50% balance payment should be paid within 14 days after the event. You can make payment via cash, cheque or online transfer.


 How large is the space and electricity requirement?

Please reserve at least a 2.5 meters by 3 meters space for the photoshoot area. Also, please allow an additional space for your guests to gather. Our equipment requires a dedicated 220V outlet within 10 feet of the photobooth. PLEASE BE SURE TO PROVIDE CLEAN POWER SOURCES that are not shared with any high-draining equipment such as amplifiers, refrigerators, neon lights or other items that require heavy electrical usage.


 What if your event is outside of the Klang Valley?

There will be additional transportation charges applied for events with locations outside of the Klang Valley.


 What happens if there is a mechanical problem with the instant gift printing booth?

Please do not worry as the team dispatched to your event is trained, highly experienced and extremely reliable. If there are any inquiries, you may ask away at our team on duty.


 Oops, you have a question that is not answered here, how to get in touch with us?

We will be very happy to talk to you! Do not hesitate to contact us via email: sales@printcious.com or customer care line at +6019.3232.502.


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