FAQs

Step 1 - Register as a member

Step 2 - Choose and design your gift items

Step 3 - Add to cart and proceed to checkout

Step 4 - Checkout Step 1: Enter your shipping address

Step 5 - Checkout Step 2: Select your payment method

Step 6 - Checkout Step 3: Review and confirm your order

Step 7 - Make payment.

Step 8 - Once payment is verified, we will proceed to printing and delivery.

Yes and No.

Yes. Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.

No. You can also make your orders without registering an account, your orders will still be updated to you through email, however you may not be able to recheck again for your past orders.

For details, please refer Returns and Refunds.

Self collect is not available now.

Unfortunately, we do not provide a designing service at the moment. However, you can use our online design tool to design it easily via online. You may also choose from our existing templates to create your designs. You can refer here. How To use Printcious Online Design Tool

You can cancel by logging in into your Printcious account. Go to ‘My Orders' and cancel button will be under the ‘Status' section. However, this is only applicable for ‘Pending' orders only.

You will receive an email with the tracking number after we ship your item. Please click directly on the link in the email to track your shipment.

Your payment might not been updated or the payment has failed. If you have already made the payment, please send the proof of payment to payment@printcious.com.

Unfortunately, we are unable to change the discount voucher once the order has been placed.

Absolutely. Please contact our customer service immediately through Facebook messenger or email us at ask@printcious.com. We cannot change the design once the item is processed.

Please directly email us at ask@printcious.com to change your address. We are no longer be able to change the address if the item is in the process of delivery.

You can check your status by clicking your username at the top right corner of the page and choose ‘My Orders'.

Your order will be processed once we receive the payment within 5 - 10 working days (depending on the shipping locations) which exclude Saturday, Sunday and public holidays.

We do not offer complimentary greeting card nor gift wrapping service. But you may design and add on your own customised card. Click here : /my/shop/cards

* Take note that it is not a foldable wish card as the ones sold in market *

You will receive an email with a tracking link once your order is ready for delivery.

As our products are made to order, therefore we do not accept returns for size changes.

If you are uploading a digital photo, it must be a minimum of 300 DPI or approximately 1500px by 1500px (or higher), this information can usually be found under the properties of a picture file.

The actual print size (dimensions) of the photo must be at least the same size of the print area. It can be larger, we will adjust the size if necessary. The print size cannot be smaller then print area, otherwise the file will break up and lose sharpness.

Due to the nature of the sublimation process there may be a slight shift in color versus your original graphic or as you see it on your computer screen. We use only first quality products. However, the process involves a heat press so the finished product may not appear as sharp as your original.

If you are using your phone, try creating your design and placing your order using a desktop or laptop instead as that will work better.

ii. Clear your browsing history and cache or use another browser.

iii. If the steps above still haven't fixed your issue, please email us ask@printcious.com. We're here to help!

Please refer Payment for online payment details.

Once payment is successful, an automated email confirmation will be sent to you. Kindly check your spam and junk folder as well. If there is no email received, kindly contact us at ask@printcious.com or via Facebook/Instagram messenger to check further.

Kindly contact us via email/Facebook or Instagram messenger. Our customer service will assist you further.

For seasonal sale it will be available for a certain period and it will end at anytime. Grab it fast before it is gone!

After clicking ''View Cart'', there will be a “Voucher Code” box on the right side under Order Summary. You may then enter voucher code there and click “Apply'' before checkout.

If the code that you apply is correct and it is showing invalid, kindly email us at ask@printcious.com or contact us via Facebook/Instagram messenger before making any payment.

Only one voucher code can be applied per order.

We charge a small shipping fee for each order to cover postage and packing.
The charges are as follows:

For details, please refer Shipping.

Yes. We ship worldwide.

All orders are dispatched via courier or designated shipping provider, and are determined by their respective delivery schedules.

Please do not enter PO Box as shipping providers do not ship to PO Box or Box addresses.

If this happens, usually the couriers will send your parcels to a certain hub which they will then distribute again to the right place to where your parcel should be sent. However if the parcel has been there for quite some time without any updates, please email us at ask@printcious.com or contact us via Facebook/Instagram messenger to check further.

Absolutely! Whether they're for company annual dinners, festive celebrations (like Chinese New Year, Hari Raya, etc), client appreciation days, or employee milestones, our versatility ensures you have appropriate and impactful gifting solutions for every significant date.

It's essential to focus on your gifting objective, the recipient's profile, and most importantly, your budget. Then, prioritise gifts that offer practicality, high quality, and ample branding opportunities.

That way, you'll ensure your choice of options align perfectly with your strategic goals!

Yes, a minimum order quantity of 20 pieces is required to qualify for our special pricing. This applies to all items, providing a standard for businesses looking to order in larger volumes.

Yes. Ideally, choose something that genuinely evokes your employees' emotions and personal connection to the company.

Opt for our Curated Gift Sets that you can personalise with the employee's name and a meaningful quote, alongside your brand logo.

This thoughtful touch makes them feel truly seen and valued, fostering a deep sense of belonging and loyalty.

Ideal combinations for a premium gift include pairing a sleek notebook with a sophisticated metal pen and its matching pen box, or opting for a high-end tech gadget like a quality power bank with custom ribbons.

These practical yet luxurious items ensure your gift is frequently used and highly appreciated!

Yes, we absolutely do! Our range of sustainable items includes ceramic mugs, non-woven bags, cork coasters, and more. Feel free to browse our product collection to find your best options.

By sourcing from Printcious, you reduce the per-unit cost while ensuring consistent quality and branding across all gifts.

This also enables easy repeat orders for various events throughout the year, maintaining brand uniformity and simplifying your gifting logistics for continuous campaigns.

Of course! Our personalised approach is not limited to custom logos or brand taglines as a whole but can also add a different touch to each item, making every gift truly special.

Please note, however, that extra charges may apply for highly unique or complex customisation.

No. You have extensive flexibility to select any fonts, graphics, and colours, but designs must fit within the product size and follow printing guidelines to ensure the best results.

Which personalised corporate gift options are popular for office use?

Popular choices include F1 Corporate Uniforms, ID Cards with matching Lanyards, and Safety Pin Badges.

These items promote a cohesive and professional appearance among employees, fostering team unity and enhancing brand visibility within the workplace and during external engagements.

For more formal recognition, consider using glass or crystal awards to commemorate significant milestones and successes.

Meanwhile, for team appreciation or service anniversaries, a custom plaque is ideal, offering a meaningful keepsake that reflects your company's gratitude.

Our pricing structure is typically based on the quantity of items ordered, with higher volumes qualifying for more substantial savings. Specific rates may vary slightly depending on the product type, customisation complexity, and current promotions.

We encourage you to submit a quote request directly via WhatsApp to receive a detailed breakdown of the applicable rates for your specific business gifts order.

Crucially, we provide a digital mockup or physical sample for your final approval before mass production begins. To ensure your peace of mind, Printcious also implements stringent quality control measures at every production stage.

This dual-approach guarantees consistent high standards and exact specifications for your large orders.

Sure! However, please note that extra shipping fees may apply depending on the number of addresses and locations.

Check out our Payment & Shipping page for additional information.

Please contact us immediately, provide your order details and a description of the problem. Our customer support will work swiftly to resolve it, whether it's a printing error, damage during shipping, or any other concern.

Step 1: Submit the enquiry form online

Step 2: Receive quotation in WhatsApp

Step 3: Make a deposit payment

Step 4: Provide artwork

Step 5: Begin production

Step 6: Delivery or self-collection

We are a direct importer and do printing locally in Klang, Selangor. So we can guarantee FAST delivery to your doorstep.

Depending on your order quantity, normally after payment, all orders below 500 pieces will be shipped out within 4 - 8 working days for West Malaysia and 6 - 10 working days for East Malaysia.

We deliver it directly by Aramex courier. Lalamove's same-day delivery service can also be arranged if within the KL / Selangor area.

For bulk orders, the minimum order quantity is 20 pieces.

For orders RM 2,000 and above, we will process the order after payment of the deposit. At least 70% deposit and 30% balance before delivery.

For orders below RM 2,000, we will process your order after full payment.

We accept payment by online funds transfer, cheques, cash deposit machine / ATM or credit card.

We are committed to providing the highest quality results for our clients.

However, it is important to remember that the final quality of the products will depend on the quality of the image you provide us with.

We offer replacements and refunds for defective items in the event of a defect during shipping.

The return process is simple. Please take a picture of the defective items, then send a WhatsApp text to our sales consultant. Exchange shipping costs will be borne by us.

The return policy is only valid for 30 days from the moment you receive it.

Yes, split shipping to multiple locations is possible, especially for company-wide campaigns or giveaways. Additional shipping fees may apply.

You can use whatever font in your design. If you design it with an AI file, make sure you have created the outline for us.

300 DPI is the optimal graphic resolution for printing. Any DPI less than this will result in poor print quality. The final printed product quality is determined by the file provided by the customer.

Our graphic team can handle most graphic files, such as JPEG/PNG/AI/PSD/PDF files.

We do help customer to design their products for a fee or for free, depending on the design complexity and order quantity.

Yes. Front and back printing is available. Be sure to include this in your design brief so the t-shirt printing cost reflects it accurately.

Make sure your designs are in CMYK colour mode. Using colour mode or code in RGB or Pantone may cause colour variations in the printed result.

Minor changes can be accommodated before production begins. Contact our team promptly to discuss any modifications.