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FAQs

This is the place to come for all the answers to your common questions. If we don't answer your question below, please just Let Us Know!

My Order

 How to order?

Step 1 - Register as a member

Step 2 - Choose and design your gift items

Step 3 - Add to cart and proceed to checkout

Step 4 - Checkout Step 1 of 3: Enter your shipping address

Step 5 - Checkout Step 2 of 3: Select your payment method

Step 6 - Checkout Step 3 of 3: Review and confirm your order

Step 7 - Make payment.

Step 8 - Once payment is verified, we will proceed to printing and delivery.


 How to return the gifts if it is broken during delivery?

For details, please refer Returns and Refunds.


 Can I come to your office to self collect my parcel?

Self collect is not available now. We will deliver to you and it will take only 1 - 2 working days to reach you if you stay near by our office.


My Photo

 If I want to upload my photo, what is the specification?

If you are uploading a digital photo, it must be a minimum of 300 DPI or approximately 1500px by 1500px (or higher), this information can usually be found under the properties of a picture file.

The actual print size (dimensions) of the photo must be at least the same size of the print area. It can be larger, we will adjust the size if necessary. The print size cannot be smaller then print area, otherwise the file will break up and lose sharpness.


 Any differences of colors between my uploaded photo & the finished gifts?

Due to the nature of the sublimation process there may be a slight shift in color versus your original graphic or as you see it on your computer screen. We use only first quality products. However, the process involves a heat press so the finished product may not appear as sharp as your original.


Payment

 How to make payment for my order?

Please refer Payment for online payment details.


Shipping

 How much is the shipping cost?

We charge a small shipping cost for each order to cover postage and packing.
The charges are as follows:

Shipping MethodDelivery DurationFee (RM)
West Malaysia

Delivered in 5 - 10 working days (production + shipping),
depending on location and subject to peak season.

8.00
East Malaysia

Delivered in 5 - 10 working days (production + shipping),
depending on location and subject to peak season.

18.00
Aramex (Singapore)

Delivered in 5 - 10 working days (production + shipping),
depending on location and subject to peak season.

35.00
Aramex (International)

Delivered in 7 - 14 working days (production + shipping),
depending on location and subject to peak season.

80.00

For details, please refer Shipping.