Get 30% OFF and
FREE SHIPPING above RM 70 today!


FAQs

This is the place to come for all the answers to your common questions. If we don't answer your question below, please just Let Us Know!

My Order

 How to order?

Step 1 - Register as a member

It is free and easy to register as a member. You can click on "Create an Account" to proceed to member registration. You will only need to fill in your email and password. You can manage all your personal information and order once registered.

Step 2 - Choose your gift items

Just like shopping in the shopping centre, if you are interested in our gift items like T-Shirts, Mugs, Cushions etc, please click on the product and click ‘Customise It' by entering your text or uploading your photos. After that, click on "Add to Cart " to put it in the shopping cart.

Step 3 - View the order

You can view your ordered gift items in the shopping cart.

Once you have confirmed your order, please click on "Proceed to Checkout" to proceed with delivery information.

Step 4 - Enter Shipping Address

Afterward, you will have to fill in the shipping address. Please put down your remark if you need us to arrange something special for your recipient.

If you have a Voucher Code, please enter here to enjoy discounted price or free gifts.

Click "Next" to proceed to next step.

Step 5 - Select Shipping Method

We will advise you the shipping charge based on your given address. You can select ‘Express' order to reach you within 1-2 working days.

Step 6 - Select Payment Method

Please select the preferred payment method (online payment, cash deposit, Internet funds transfer & etc.) that convenient to you.

Step 7 - Confirm the order

Lastly, you will see a review order. Kindly double check the information clearly.

Click on "Confirm Order" if you would like to confirm the order.

Step 8 - Congratulation. Your order has been confirmed.

You will receive an order confirmation email from us.

After the payment is made, please email us your payment details to payment@printcious.com.
(Only
applicable for payment method "CDM / ATM'')


Email must contain the following information:-

· Order ID (eg: #1234567)

· Bank in Amount (eg: RM49.00)

· Bank in Method (eg: MBB cash deposit, MBB Online Funds Transfer, CIMB, Credit Card etc)

· Print Screen or Scanned Copy of Bank in Slip

Step 9 - Delivery of items

We will proceed your order once the payment has been cleared. Your gift items will be delivered to you within few working days. See shipping for more details.


 How to return the gifts if it is broken during delivery?

For details, please refer Returns and Refunds.


 Can I come to your office to self collect my parcel?

Self collect is not available now. We will deliver to you and it will take only 1 - 2 working days to reach you if you stay near by our office.


My Photo

 If I want to upload my photo, what is the specification?

If you are uploading a digital photo, it must be a minimum of 300 DPI or approximately 1500px by 1500px (or higher), this information can usually be found under the properties of a picture file.

The actual print size (dimensions) of the photo must be at least the same size of the print area. It can be larger, we will adjust the size if necessary. The print size cannot be smaller then print area, otherwise the file will break up and lose sharpness.


 Any differences of colors between my uploaded photo & the finished gifts?

Due to the nature of the sublimation process there may be a slight shift in color versus your original graphic or as you see it on your computer screen. We use only first quality products. However, the process involves a heat press so the finished product may not appear as sharp as your original.


Payment

 How to make payment for my order?

Please refer Payment for online payment details.


Shipping

 How much is the shipping cost?

We charge a small shipping cost for each order to cover postage and packing.
The charges are as follows:

Shipping MethodDelivery DurationFee (RM)
West Malaysia

Delivered in 3 - 7 working days (production + shipping),
depending on location and subject to peak season.

8.00
East Malaysia

Delivered in 3 - 7 working days (production + shipping),
depending on location and subject to peak season.

18.00
Aramex (Singapore)

Delivered in 3 - 7 working days (production + shipping),
depending on location and subject to peak season.

35.00
Aramex (International)

Delivered in 7 - 14 working days (production + shipping),
depending on location and subject to peak season.

80.00

For details, please refer Shipping.