This is the place to come for all the answers to your common questions. If we don't answer your question below, please just Let Us Know!
How to order?
Do I need to register an account to shop?
How long will it take to get my order?
How to return the gift if it is broken during delivery?
Can I come to your office to self collect my parcel?
I want to create a custom design. Can you help me design it?
How can I make changes to my order or cancel it?
I haven’t received my tracking number. Can you provide me the tracking number?
I’ve placed an order and already made the payment, but it says “Pending” when I check its status. What’s wrong?
I’ve missed a promotional campaign for a recent order I placed. Can I still enjoy the offer?
Can I edit my design again?
How can I change my shipping address?
How can I check my order status?
I had placed an order last week. Why I still haven’t received my item until today?
I want to include a greeting card/complimentary card to my order. Do you provide it?
How can I track the shipment of my order?
Can I exchange my item to a new size or color?
If I want to upload my photo, what is the specification?
Any differences of colors between my uploaded photo & the finished gifts?
I’m having technical issues in designing or placing my order. What should I do?
How to make payment for my order?
My payment was successful, but it did not get any order confirmation. Help!
I couldn’t proceed with the payment and my order status is pending. How do I proceed?
When will a certain product sale/promotion last?
How do I apply my voucher code?
Why is my voucher code not working?
How many voucher codes can I apply per order?
How much is the shipping cost and when will I receive it?
Do you ship internationally?
Can you send to PO Box address?
I have checked my tracking and it seems that my parcel has been stuck at a certain place for quite some time. What should I do?
I want to purchase an item in bulk. Can you give me the quotation?
Bulk Order - Order FAQ
How can I place a bulk order from Printcious?
What are Printcious's shipping options?
Is there a minimum purchase amount?
What kind of print quality can I expect from Printcious?
What about the returns & refund?
Bulk Order - Artwork FAQ
What types of fonts can I use in my design?
What is the optimal design resolution?
What format do I need to submit my design / artwork?
I don`t have any ideas or artwork. Will Printcious design for me?
Which color mode is appropriate?