FAQs

This is the place to come for all the answers to your common questions. If we don't answer your question below, please just Let Us Know!

My Order

How to order?

Step 1/9 - Register as a member

It is free and easy to register as a member. You can click on "Create an Account" to proceed to member registration. You will only need to fill in your email and password. You can manage all your personal information and order once registered.

Step 2/9 - Choose the interested gift items

It is similar with shopping in shopping centre. If you are interested in our gift items like T-Shirts, Mugs, Cushions etc, please click on the product and click ‘Customise It' by entering your text or uploading your photos. After that, click on "Add to Cart " to put it in shopping cart.

Step 3/9 - View the order

You can view your ordered gift items in the shopping cart.

Once you have confirmed your order, please click on "Proceed to Checkout" to proceed to delivery information.

Step 4/9 - Enter Shipping Address

Afterward, you will have to fill in the shipping address. Please put down your remark if you need us to arrange something special for your recipient.

If you have an Voucher Code, please enter here to enjoy discounted price or free gifts.

Click "Next" to proceed to next step.

Step 5/9 - Select Shipping Method

We will advice you the shipping charge based on your given address. You can select ‘Express' order to reach you within 5-7 working days or ‘Self Collect' if convenient to you.

Step 6/9 - Select Payment Method

Please select the preferred payment method (online payment, cash deposit, Internet funds transfer & etc.) that convenient to you.

Step 7/9 - Confirm the order

Lastly, you will see a review order. Kindly double check the information clearly.

Click on "Confirm Order" if you would like to confirm the order.

Step 8/9 - Congratulation. Your order has been confirmed.

You will receive an order confirmation email from us.

Step 9/9 - Delivery of items

We will proceed your order once the payment has been cleared within 3 working days. Your gift items will be delivered to you within 3 - 5 working days.

Do I need to register an account to shop?

Yes and No.

Yes. Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.

No. You can also make your orders without registering an account, your orders will still be updated to you through email, however you may not be able to recheck again for your past orders.

How long will it take to get my order?

Shipping Method	Delivery Duration	Fee ($)
Aramex (International)	Delivered in 4 - 9 working days	Based on weight

How to return the gift if it is broken during delivery?

For details, please refer Returns and Refunds.

Can I come to your office to self collect my parcel?

Self collect is not available now.

I want to create a custom design. Can you help me design it?

Unfortunately, we do not provide a designing service at the moment. However, you can use our online design tool to design it easily via online. You may also choose from our existing templates to create your designs. You can refer here. How To use Printcious Online Design Tool

How can I make changes to my order or cancel it?

You can cancel by logging in into your Printcious account. Go to ‘My Orders' and cancel button will be under the ‘Status' section. However, this is only applicable for ‘Pending' orders only.

I haven’t received my tracking number. Can you provide me the tracking number?

You will receive an email with the tracking number after we ship your item. Please click directly on the link in the email to track your shipment.

I’ve placed an order and already made the payment, but it says “Pending” when I check its status. What’s wrong?

Your payment might not been updated or the payment has failed. If you have already made the payment, please send the proof of payment to payment@printcious.com.

I’ve missed a promotional campaign for a recent order I placed. Can I still enjoy the offer?

Unfortunately, we are unable to change the discount voucher once the order has been placed.

Can I edit my design again?

Absolutely. Please contact our customer service immediately through Facebook messenger or email us at ask@printcious.com. We cannot change the design once the item is processed.

How can I change my shipping address?

Please directly email us at ask@printcious.com to change your address. We are no longer be able to change the address if the item is in the process of delivery.

How can I check my order status?

You can check your status by clicking your username at the top right corner of the page and choose ‘My Orders'.

I had placed an order last week. Why I still haven’t received my item until today?

Your order will be processed once we receive the payment within 5 - 10 working days (depending on the shipping locations) which exclude Saturday, Sunday and public holidays.

I want to include a greeting card/complimentary card to my order. Do you provide it?

We do not offer complimentary greeting card nor gift wrapping service. But you may design and add on your own customised card. Click here : /shop/cards

* Take note that it is not a foldable wish card as the ones sold in market *

How can I track the shipment of my order?

You will receive an email with a tracking link once your order is ready for delivery.

Can I exchange my item to a new size or color?

As our products are made to order, therefore we do not accept returns for size changes.

My Design

If I want to upload my photo, what is the specification?

If you are uploading a digital photo, it must be a minimum of 300 DPI or approximately 1500px by 1500px (or higher), this information can usually be found under the properties of a picture file.

The actual print size (dimensions) of the photo must be at least the same size of the print area. It can be larger, we will adjust the size if necessary. The print size cannot be smaller then print area, otherwise the file will break up and lose sharpness.

Any differences of colors between my uploaded photo & the finished gifts?

Due to the nature of the sublimation process there may be a slight shift in color versus your original graphic or as you see it on your computer screen. We use only first quality products. However, the process involves a heat press so the finished product may not appear as sharp as your original.

I’m having technical issues in designing or placing my order. What should I do?

If you are using your phone, try creating your design and placing your order using a desktop or laptop instead as that will work better.

ii. Clear your browsing history and cache or use another browser.

iii. If the steps above still haven't fixed your issue, please email us ask@printcious.com. We're here to help!

Payment

How to make payment for my order?

Please refer Payment for online payment details.

My payment was successful, but it did not get any order confirmation. Help!

Once payment is successful, an automated email confirmation will be sent to you. Kindly check your spam and junk folder as well. If there is no email received, kindly contact us at ask@printcious.com or via Facebook/Instagram messenger to check further.

I couldn’t proceed with the payment and my order status is pending. How do I proceed?

Kindly contact us via email/Facebook or Instagram messenger. Our customer service will assist you further.

When will a certain product sale/promotion last?

For seasonal sale it will be available for a certain period and it will end at anytime. Grab it fast before it is gone!

How do I apply my voucher code?

After clicking ''View Cart'', there will be a “Voucher Code” box on the right side under Order Summary. You may then enter voucher code there and click “Apply'' before checkout.

Why is my voucher code not working?

If the code that you apply is correct and it is showing invalid, kindly email us at ask@printcious.com or contact us via Facebook/Instagram messenger before making any payment.

How many voucher codes can I apply per order?

Only one voucher code can be applied per order.

Shipping

How much is the shipping cost and when will I receive it?

We charge a small shipping fee for each order to cover postage and packing.
The charges are as follows:

Shipping Method	Delivery Duration	Fee ($)
Aramex (International)	Delivered in 4 - 9 working days	Based on weight

For details, please refer Shipping.

Do you ship internationally?

Yes. We ship worldwide.

All orders are dispatched via courier or designated shipping provider, and are determined by their respective delivery schedules.

Can you send to PO Box address?

Please do not enter PO Box as shipping providers do not ship to PO Box or Box addresses.

I have checked my tracking and it seems that my parcel has been stuck at a certain place for quite some time. What should I do?

If this happens, usually the couriers will send your parcels to a certain hub which they will then distribute again to the right place to where your parcel should be sent. However if the parcel has been there for quite some time without any updates, please email us at ask@printcious.com or contact us via Facebook/Instagram messenger to check further.

Bulk Order

Can Printcious provide personalised corporate gifts for different occasions throughout the year?

Absolutely! Whether they're for company annual dinners, festive celebrations (like Chinese New Year, Hari Raya, etc), client appreciation days, or employee milestones, our versatility ensures you have appropriate and impactful gifting solutions for every significant date.

What are the key considerations for businesses on how to choose corporate gifts effectively?

It's essential to focus on your gifting objective, the recipient's profile, and most importantly, your budget. Then, prioritise gifts that offer practicality, high quality, and ample branding opportunities.

That way, you'll ensure your choice of options align perfectly with your strategic goals!

Is there a minimum quantity for wholesale corporate gifts?

Yes, a minimum order quantity of 20 pieces is required to qualify for our special pricing. This applies to all items, providing a standard for businesses looking to order in larger volumes.

Are there essential corporate gift selection tips to maximise employee appreciation during the anniversary event?

Yes. Ideally, choose something that genuinely evokes your employees' emotions and personal connection to the company.

Opt for our Curated Gift Sets that you can personalise with the employee's name and a meaningful quote, alongside your brand logo.

This thoughtful touch makes them feel truly seen and valued, fostering a deep sense of belonging and loyalty.

Which items are ideal to mix and match for the best corporate gift selection to cater to high-tier clients?

Ideal combinations for a premium gift include pairing a sleek notebook with a sophisticated metal pen and its matching pen box, or opting for a high-end tech gadget like a quality power bank with custom ribbons.

These practical yet luxurious items ensure your gift is frequently used and highly appreciated!

Do you provide eco-friendly corporate gifts?

Yes, we absolutely do! Our range of sustainable items includes ceramic mugs, non-woven bags, cork coasters, and more. Feel free to browse our product collection to find your best options.

What are the main advantages of bulk discounts for a company's door gifts strategy?

By sourcing from Printcious, you reduce the per-unit cost while ensuring consistent quality and branding across all gifts.

This also enables easy repeat orders for various events throughout the year, maintaining brand uniformity and simplifying your gifting logistics for continuous campaigns.

Can Printcious accommodate individualised names on the company gifts?

Of course! Our personalised approach is not limited to custom logos or brand taglines as a whole but can also add a different touch to each item, making every gift truly special.

Please note, however, that extra charges may apply for highly unique or complex customisation.

Are there any limitations to customising your unique business gift selection?

No. You have extensive flexibility to select any fonts, graphics, and colours, but designs must fit within the product size and follow printing guidelines to ensure the best results.

Which personalised corporate gift options are popular for office use?

Popular choices include F1 Corporate Uniforms, ID Cards with matching Lanyards, and Safety Pin Badges.

These items promote a cohesive and professional appearance among employees, fostering team unity and enhancing brand visibility within the workplace and during external engagements.

Can you suggest which corporate gift ideas are best for recognising employee achievement?

For more formal recognition, consider using glass or crystal awards to commemorate significant milestones and successes.

Meanwhile, for team appreciation or service anniversaries, a custom plaque is ideal, offering a meaningful keepsake that reflects your company's gratitude.

What are the typical bulk discount terms for corporate gifts at Printcious?

Our pricing structure is typically based on the quantity of items ordered, with higher volumes qualifying for more substantial savings. Specific rates may vary slightly depending on the product type, customisation complexity, and current promotions.

We encourage you to submit a quote request directly via WhatsApp to receive a detailed breakdown of the applicable rates for your specific business gifts order.

How do I ensure the quality of branded corporate gifts in a large order?

Crucially, we provide a digital mockup or physical sample for your final approval before mass production begins. To ensure your peace of mind, Printcious also implements stringent quality control measures at every production stage.

This dual-approach guarantees consistent high standards and exact specifications for your large orders.

Can I send these corporate gifts for clients to multiple addresses in a single bulk order?

Sure! However, please note that extra shipping fees may apply depending on the number of addresses and locations.

Check out our Payment & Shipping page for additional information.

What should I do if there’s an issue with my bulk promotional gifts?

Please contact us immediately, provide your order details and a description of the problem. Our customer support will work swiftly to resolve it, whether it's a printing error, damage during shipping, or any other concern.

Bulk Order - Order FAQ

How can I place a bulk order from Printcious?

Step 1: Submit the enquiry form online

Step 2: Receive quotation in WhatsApp

Step 3: Make a deposit payment

Step 4: Provide artwork

Step 5: Begin production

Step 6: Delivery or self-collection

What are the Printcious shipping options?

We deliver it directly by Aramex courier. Lalamove's same-day delivery service can also be arranged if within the KL / Selangor area.

Is there a minimum purchase amount?

For bulk orders, the minimum order quantity is 20 pieces.

What kind of print quality can I expect from Printcious?

We are committed to providing the highest quality results for our clients.

However, it is important to remember that the final quality of the products will depend on the quality of the image you provide us with.

What about the returns & refunds?

We offer replacements and refunds for defective items in the event of a defect during shipping.

The return process is simple. Please take a picture of the defective items, then send a WhatsApp text to our sales consultant. Exchange shipping costs will be borne by us.

The return policy is only valid for 30 days from the moment you receive it.

Can you deliver to multiple addresses?

Yes, split shipping to multiple locations is possible, especially for company-wide campaigns or giveaways. Additional shipping fees may apply.

Bulk Order - Artwork FAQ

What types of fonts can I use in my design?

You can use whatever font in your design. If you design it with an AI file, make sure you have created the outline for us.

What is the optimal design resolution?

300 DPI is the optimal graphic resolution for printing. Any DPI less than this will result in poor print quality. The final printed product quality is determined by the file provided by the customer.

What format do I need to submit my design/artwork?

Our graphic team can handle most graphic files, such as JPEG/PNG/AI/PSD/PDF files.

I don't have any ideas or artwork. Will Printcious design for me?

We do help customer to design their products for a fee or for free, depending on the design complexity and order quantity.

Can I request printing on both the front and back of the T-shirt?

Yes. Front and back printing is available. Be sure to include this in your design brief so the t-shirt printing cost reflects it accurately.

Which colour mode is appropriate?

Make sure your designs are in CMYK colour mode. Using colour mode or code in RGB or Pantone may cause colour variations in the printed result.

What if I need to update my artwork after placing the order?

Minor changes can be accommodated before production begins. Contact our team promptly to discuss any modifications.