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This is the place to come for all the answers to your common questions. If we don't answer your question below, please just Let Us Know!

My Order

 How to order?

Step 1/9 - Register as a member

It is free and easy to register as a member. You can click on "Create an Account" to proceed to member registration. You will only need to fill in your email and password. You can manage all your personal information and order once registered.

Step 2/9 - Choose the interested gift items

It is similar with shopping in shopping centre. If you are interested in our gift items like T-Shirts, Mugs, Cushions etc, please click on the product and click ‘Customise It' by entering your text or uploading your photos. After that, click on "Add to Cart " to put it in shopping cart.

Step 3/9 - View the order

You can view your ordered gift items in the shopping cart.

Once you have confirmed your order, please click on "Proceed to Checkout" to proceed to delivery information.

Step 4/9 - Enter Shipping Address

Afterward, you will have to fill in the shipping address. Please put down your remark if you need us to arrange something special for your recipient.

If you have an Voucher Code, please enter here to enjoy discounted price or free gifts.

Click "Next" to proceed to next step.

Step 5/9 - Select Shipping Method

We will advice you the shipping charge based on your given address. You can select ‘Express' order to reach you within 5-7 working days or ‘Self Collect' if convenient to you.

Step 6/9 - Select Payment Method

Please select the preferred payment method (online payment, cash deposit, Internet funds transfer & etc.) that convenient to you.

Step 7/9 - Confirm the order

Lastly, you will see a review order. Kindly double check the information clearly.

Click on "Confirm Order" if you would like to confirm the order.

Step 8/9 - Congratulation. Your order has been confirmed.

You will receive an order confirmation email from us.

Step 9/9 - Delivery of items

We will proceed your order once the payment has been cleared within 3 working days. Your gift items will be delivered to you within 3 - 5 working days.

 How to return the gifts if it is broken during delivery?

For details, please refer Returns and Refunds.

 Can I come to your office to self collect my parcel?

Self collect is not available now. We will deliver to you and it will take only 1 - 2 working days to reach you if you stay near by our office.

 I want to create a custom design. Can you help me design it?

Unfortunately, we do not provide a designing service at the moment. However, you can use our online design tool to design it easily via online. You may also choose from our existing templates to create your designs. You can refer here.

 How can I make changes to my order or cancel it?

You can cancel by logging in into your Printcious account. Go to ‘My Orders' and cancel button will be under the ‘Status' section. However, this is only applicable for ‘Pending' orders only.

 I haven’t received my tracking number. Can you provide me the tracking number?

You will receive an email with the tracking number after we ship your item. Please click directly on the link in the email to track your shipment.

 I’ve placed an order and already made the payment, but it says “Pending” when I check its status. What’s wrong?

Your payment might not been updated or the payment has failed. If you have already made the payment, please send the proof of payment to

 I’ve missed a promotional campaign for a recent order I placed. Can I still enjoy the offer?

Unfortunately, we are unable to change the discount voucher once the order has been placed.

 Can I edit my design again?

Absolutely. Please contact our customer service immediately through Facebook messenger or email us at We cannot change the design once the item is processed.

 How can I change my shipping address?

Please directly email us at to change your address. We are no longer be able to change the address if the item is in the process of delivery.

 How can I check my order status?

You can check your status by clicking your username at the top right corner of the page and choose ‘My Orders'.

 I had placed an order last week. Why I still haven’t received my item until today?

Your order will be processed once we receive the payment within 5 - 10 working days (depending on the shipping locations) which exclude Saturday, Sunday and public holidays.

 I want to include a birthday card/complimentary card to my order. Do you provide it?

Currently, we do not provide that option. We might adding up that feature in the future.

 I am interested with your products. How can I place an order?

You may refer to this link for full instruction.

 How can I track the shipment of my order?

You will receive an email with a tracking link once your order is ready for delivery.

My Design

 If I want to upload my photo, what is the specification?

If you are uploading a digital photo, it must be a minimum of 300 DPI or approximately 1500px by 1500px (or higher), this information can usually be found under the properties of a picture file.

The actual print size (dimensions) of the photo must be at least the same size of the print area. It can be larger, we will adjust the size if necessary. The print size cannot be smaller then print area, otherwise the file will break up and lose sharpness.

 Any differences of colors between my uploaded photo & the finished gifts?

Due to the nature of the sublimation process there may be a slight shift in color versus your original graphic or as you see it on your computer screen. We use only first quality products. However, the process involves a heat press so the finished product may not appear as sharp as your original.

 I’m having technical issues in designing or placing my order. What should I do?

If you are using your phone, try creating your design and placing your order using a desktop or laptop instead as that will work better.

ii. Clear your browsing history and cache or use another browser.

iii. If the steps above still haven't fixed your issue, please email us We're here to help!


 How to make payment for my order?

Please refer Payment for online payment details.


 How much is the shipping cost and when will I receive it?

We charge a small shipping cost for each order to cover postage and packing.
The charges are as follows:

Shipping MethodDelivery DurationFee ($)
West Malaysia

Delivered in 2 - 6 working days (production + shipping),
depending on location and subject to peak season.

East Malaysia

Delivered in 2 - 6 working days (production + shipping),
depending on location and subject to peak season.

Aramex (Singapore)

Delivered in 2 - 6 working days (production + shipping),
depending on location and subject to peak season.

Aramex (International)

Delivered in 5 - 10 working days (production + shipping),
depending on location and subject to peak season.

Based on

For details, please refer Shipping.

 Do you ship internationally?

Yes. We offer a worldwide shipping.

Bulk Order

 I want to purchase an item in bulk. Can you give me the quotation?

If you are planning to purchase more than 20 units, please visit Bulk Order or send email to

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