Returns & Refunds

Missing out some stuffs from your order? Product & artwork issue? Broken mugs and tiles? Don't worry, we have you covered!

  • We offer replacements and refunds for defective items IF the defects occurred during delivery.
  • The return process is simple. Just take a photo on the defective goods, parcel and consignment note then email us at
  • We will bear the shipping charges for replacements.
  • The return policy will only be effective for a period of 30 days from the time you receive it from the shipping agent.

Please email us at for all return and exchange assistance.

Printcious Gifts (M) Sdn Bhd reserved the rights to change or alter the policy for any reason at any time without notice.

Thank you for your patience and trusting our service!