Inside ConverXion 2025: AI, CX Innovation & How Events Can Leave a Lasting Impact
The tech and business community turned its eyes to Kuala Lumpur on May 15, 2025, as ConverXion 2025 brought together some of Southeast Asia’s most influential leaders in artificial intelligence (AI) and customer experience (CX). Held at Aloft Kuala Lumpur Sentral, the one-day event gathered decision-makers, technologists, and entrepreneurs to explore how innovation can be translated into real, scalable solutions.
From Microsoft, CelcomDigi, Sunway, GenAI Fund, and MahSing, to YTL, TADA, O’Briens, The Luxe Nomad, and more, the list of speakers was impressive — and the insights even more so.
.jpg)
Not Just Talk — Real Decisions, Real Impact
Themed around actionable innovation, ConverXion wasn’t your typical tech event. With a laser focus on the intersection of AI and CX, the agenda included:
Exclusive keynotes from pioneers in AI and digital transformation
Interactive panel discussions with business leaders across industries
Roundtable sessions curated for meaningful dialogue among decision-makers
Attendees walked away with practical strategies — not just theories — on how to optimize customer journeys, automate intelligently, and build competitive advantage through innovation.
Why Events Like ConverXion Matter
In an age where information is everywhere, what truly sets an event apart is its ability to create space for smart conversations — ones that lead to action.
ConverXion 2025 succeeded because it delivered:
Substance over buzzwords: Deep dives into how AI is reshaping CX in Southeast Asia
Real-world use cases: Practical insights from both startups and enterprise players
Community-building: Opportunities for founders, marketers, product leads, and developers to connect and collaborate
For those in attendance, it wasn’t just about learning — it was about aligning innovation with impact.
jpg.jpg)
The Details That Made the Day Memorable
Every successful event pays attention to the little things — and ConverXion nailed the experience. From the location (Aloft KL Sentral’s modern, central vibe) to the networking-friendly flow of the day, organizers ensured the format supported learning and interaction.
One often-overlooked detail? The merchandise.
This year, Printcious contributed custom canvas tote bags for all attendees. Beyond being a practical item to carry notebooks, swag, or even laptops, the bags stood out for their quality and usefulness.
Why Smart Event Merch Still Matters
In a digital-first world, physical touchpoints like merchandise can enhance your event in meaningful ways. Well-designed gifts:
Boost brand recall — Attendees reuse items with your event’s branding long after it ends.
Support sustainability — Reusable, eco-friendly merch (like tote bags) aligns with green values.
Elevate the attendee experience — Quality merchandise feels thoughtful, not disposable.
Organizers don’t need to go over the top — but choosing something useful and well-made (like Printcious’ tote bags) adds real value to the experience.
.jpg)
Planning an Event? Let’s Collaborate
At Printcious, we love seeing local ideas grow into impactful experiences. That’s why we offer event merchandise sponsorships for qualifying events, especially those that support startups, SMEs, and community innovation.
If you're planning a conference, forum, or creative gathering, and are looking for:
Custom giftset or high quality merch like lanyards, drinkwares, trophies and many more
Sponsorship collaboration
A Malaysian partner that understands local audiences
Apply for our sponsorship program here:
https://www.printcious.com/sponsorship-program
Let’s make your next event unforgettable — one creative gift at a time.
